At Pao’s Cakes, we accept debit, credit card and Paypal, All payment have to be through website,
To confirm the order and save the spot, we require FULL Payment (for all Items CAKE TOPPERS, EDIBLE PRINTS, CAKES-DESSERTS ORDERS)
Cancellations, Deposits, & Changes
Cancellations may be made on a case by case situation, and is entirely up to our discretion
A cancellation fee will be applied to all cancellations and is entirely up to our discretion.
Cancelation 7-2 day before the date event, are NON REFUNDABLE .Every cake order you place with us in a custom order and it’s not possible to sell your cake to someone else. So, we are unable to cancel any cake orders.
We DO NOT accept returns or process refunds due to the Nature of our products however if a mistake is made by PAO’S CAKES we would be glad to offer a credit towards your next purchase. Please note the credit amount will be at the discretion of PAO’S CAKES.
If we make several attempts to contact you and your order is not picked up , any remaining outstanding balance have to be paid.
If your cake is a custom/wedding order any and all changes must be made 12 days before your expected pickup/delivery date. These changes may include but are not limited to, flavours, design, structure, colours, etc.All tiered and high cakes contain food safe wooden or plastic dowel rods (required for stabilizing the cake). Please remove these dowel rods from the cake before serving.
All cakes are hand made. So, design may vary than pictures (We CAN’T DO same exactly design of the picture provided, each cake Artis have theirs own touch finish design.
Depending on the screen types and light conditions under which the cake pictures are taken, colour on screen may look quite different than actual colour.
We will try to match colours to the best of our ability, but we can’t guarantee that colour will look exactly what you have in mind.
We will try to match design Patterns , Flowers, logos brands to the best of our ability, but we can’t guarantee that design will look exactly what you have in mind
All cakes with strawberries (inside or outside cake) should be consumed same day as strawberries have very limited shelf life.
The toy and cake decorations on top of the cakes are not available all the time. So, we will use closest replacement in that case.
Colours like black, blue, red and other dark colours can taste bitter and leave stains on hands and mouth, you can choose lighter colours to avoid this. Other option is to remove dark coloured cream while eating the cake.
All decorations we use on the cakes are food safe but may not be edible, so please remove these decorations before eating cake as these these may not taste good and may not be safe and can easily choke small kids. Please supervise small kids while they eat cake with these decorations.
WARNING: Please don’t push anyone’s face into the cake as there is a risk of serious injury caused by dowel rods, toys, decorations, fruits or fillings etc. used in the cake.